****** - Verified Buyer
4.5
To my surprise, the original item received was defective. Didn't realized it until I brewed some stovetop coffee to try it out. At first, I thought the coffee overfilled... But it did not. I realized it was leaking thru the bottom half of the spout. The craftsmanship of this coffee pot was not done properly so, my coffee continued to slowly leak.So, I immediately ordered a replacement thru Amazon, thinking not a big deal.However, when I received my 2nd replacement I made sure to inspect the spout. I noticed this one was worse than the first one (the first one wasn't noticeable until the coffee leaked). It looked cracked.So, I reached out to the Transport company directly via email. After a few email exchanges and 2 days later, I received a beautiful replacement set (3rd one) and this one was perfect!! Couldn't be happier! The company's representative listened and fixed the issue ensuring that what was sent out this time, was not defective, which I appreciated very much.Overall, the matching mugs and the rest of the pot are very beautiful. It's exactly what I wanted!Thank you to the vendor, Transport, for helping me. Amazon replacement was easy too, but kept getting a defective ones from the warehouse.
